Return Policy

At Petite Vous (Red Bay Republic), we want you to be delighted with your purchase. This Returns Policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable.

Change of Mind Returns

We understand that sometimes a purchase may not be quite right.

For change of mind returns, Petite Vous may offer a store credit or exchange subject to the following conditions:

  • The return request is made within 7 days of receiving your order.

  • The item is unused, unworn, unwashed and in its original condition.

  • All tags, packaging and accessories are intact.

  • Proof of purchase is provided.

  • The item is not excluded from change of mind returns (see below).

Retailers are responsible for return shipping costs for change of mind returns.

Once received and inspected, approved returns will be issued as a store credit valid for 12 months from the date of issue.

Items Not Eligible for Change of Mind Returns

For hygiene, safety and quality assurance reasons, the following items cannot be returned for change of mind:

  • Personalised or custom-made products.

  • Gift cards.

  • Clearance, sale or final sale items.

  • Products that have been opened, used, damaged after delivery or are not in their original condition.

  • Any items specifically marked as non-returnable at the time of purchase.

These exclusions do not apply where the product is faulty or where your rights under Australian Consumer Law apply.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty;

  • Damaged;

  • Not of acceptable quality;

  • Not as described; or

  • Different from the item you ordered,

Please contact us as soon as possible at [email protected]

We may request photographs and further information to assess the issue.

Where a product has a major failure, you may choose between a refund or replacement. Where a product has a minor failure, we may elect to repair, replace or refund the item in accordance with Australian Consumer Law.

Return Process

To request a return, please contact us at:

Email: [email protected]

Please include:

  • Your order number;

  • Your name and contact details;

  • The item(s) you wish to return; and

  • The reason for the return.

We will provide return instructions once your request has been reviewed.

Refunds

Approved refunds will be processed to the original payment method where required under Australian Consumer Law.

Refund processing times may vary depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to a faulty, damaged or incorrectly supplied item.