Shipping Information

We are committed to delivering your order as quickly and safely as possible. All orders are dispatched from our warehouse in Melbourne, Australia. Petite Vous is proudly Australian-owned and based in the outer suburbs of Melbourne, Australia.

Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).

  • Most orders are dispatched within 1–2 business days of payment confirmation.

  • During promotional periods, product launches, or holiday seasons, processing times may be slightly longer.

  • Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Destinations

We ship Australia-wide as well as to:

  • New Zealand

  • United Kingdom

  • Europe

  • United States of America

If your country is not listed at checkout, please contact our team for assistance. Email: [email protected]

Shipping Within Australia

Standard Shipping

  • Estimated delivery: 2–8 business days after dispatch

  • Delivery times may vary depending on your location and carrier delays. We use Australia Post and courier services.

Express Shipping

  • Estimated delivery: 1–4 business days after dispatch

  • Available for most Australian postcodes.

Shipping rates are calculated once your order is packed. Rates are based on your location and order size.

International Shipping

New Zealand

  • Estimated delivery: 5–10 business days after dispatch using Australia Post

United States

  • Estimated delivery: 7–15 business days after dispatch using Australia Post

United Kingdom

  • Estimated delivery: 7–15 business days after dispatch using Australia Post

Europe

  • Estimated delivery: 7–20 business days after dispatch using Australia Post

International shipping rates will be calculated once your order is packed. Rates will be based on destination and package dimensions.

** Please note that delivery timeframes are estimates only and may be affected by customs processing, local postal services, weather events, or other unforeseen delays.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, VAT, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping charges paid to Petite Vous.

We recommend checking with your local customs authority before placing your order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

If you have not received your tracking details within 3 business days of placing your order, please contact us at [email protected]

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout including an email and contact phone number (mobile preferred).

Petite Vous cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

While we will do our best to assist, Petite Vous is not responsible for delays caused by postal services, customs authorities, weather events, or other circumstances beyond our control.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer service team:

Email: [email protected]

We appreciate your support and look forward to delivering your Petite Vous order soon !