Warranty Policy

At Petite Vous, we take pride in the quality of our products and want you to be completely satisfied with your purchase.

Damaged or Faulty Items

If you receive an item that is damaged, defective, or faulty, please contact us within 7 days of receiving your order. We will assess the issue and, where appropriate, provide a replacement item at no additional cost or issue a credit note.

To help us process your claim, please provide:

• Your store name

• A description of the fault or damage

• A clear photograph showing the issue

Claims can be submitted by contacting our customer service team at [email protected] or on M: 0450 828 787

Replacement Process

Once your claim has been reviewed and approved, we will arrange for a replacement product to be sent to you as soon as possible or a credit note issued. In most cases it won't be necessary for you to return the faulty item to us.